FAQ

What does "single origin" mean?

Single origin means the coffee comes from one specific country and growing region — not a blend of beans from multiple places. Each origin has its own distinct flavor profile shaped by the soil, altitude, and climate where it was grown. It's the difference between knowing exactly where your food came from and not.

How fresh is the coffee when it arrives?

Very. Every bag is roasted to order — meaning your coffee is roasted after you place your order, not sitting on a warehouse shelf. In many cases it's roasted the same day it ships. That's a meaningfully different experience than grocery store coffee, which can sit for months before it reaches you.

Do you offer whole bean and ground?

Yes. Each coffee is available in whole bean or ground. If you order ground, select the grind size that matches your brewing method — coarse for French press and cold brew, medium for drip, fine for espresso.

Which grind should I choose?

How should I store my coffee once it arrives?

Keep it in the bag it arrived in, sealed, at room temperature away from direct sunlight. Don't refrigerate or freeze it — moisture is coffee's enemy. For best flavor, use within 2–4 weeks of the roast date.

Which origin should I start with?

If you're new to single origin coffee, Mexico is a great starting point — soft chocolate, toasted almond, and a clean finish that works well for any brewing method. If you want something brighter, try Costa Rica. If you want bold and full-bodied, Papua New Guinea. The tasting notes on each product page will help you navigate.

How long does shipping take?

Orders are roasted and shipped within 3–5 business days of purchase via UPS, FedEx, or USPS. You'll receive a tracking number by email once your order is on its way. Most customers receive their order within 7–10 days total.

Is shipping free?

Yes — free shipping on all orders within the United States. No minimum required.

Do you ship outside the USA?

Not at this time. We currently ship to US addresses only.

Can I track my order?

Yes. Once your order ships you'll receive a tracking number by email automatically. You can use it to follow your order through UPS, FedEx, or USPS depending on which carrier is used for your shipment.

Can I change or cancel my order?

Because your coffee goes to roast quickly after your order is placed, we have a short window to make changes. Contact us immediately at customer.success@fivesixteencoffee.com and we'll do our best to catch it before it ships.

What if my order arrives damaged or incorrect?

Contact us within 7 days of delivery with your order number and a photo of the issue. We'll make it right with store credit. See our full Return & Refund Policy for details.

Who roasts the coffee?

Five Sixteen Coffee works with a US-based specialty roasting facility that roasts every order fresh on demand. Your bag is roasted after you order it — not pulled from pre-roasted stock. The packaging carries the Five Sixteen brand because this is our coffee, curated and sold under our name.

What does "5:16" mean?

It's the time the founder, JV, is already awake — naturally, before any alarm. Five Sixteen is built for people who don't wait for the world to get started. The early risers, the road warriors, the ones already two hours into the day before most people hit snooze. Read the full story here.

Do you offer subscriptions?

Not yet — but it's coming. For now, reordering takes less than two minutes and your information is saved at checkout.

Are you interested in wholesale?

Yes. If you're a café, restaurant, office, or business interested in carrying Five Sixteen, visit our Wholesale page or reach out directly at wholesale@fivesixteencoffee.com.