Returns
Return & Refund Policy
Because great coffee deserves a great experience.
Our policy
At Five Sixteen Coffee, every order is roasted and shipped fresh directly from our roasting partners to your door. Because coffee is a perishable food product, we are unable to accept returns or exchanges once an order has shipped.
All sales are final. This policy exists to protect the quality and safety of every bag of coffee we send — not just yours.
"That said, your satisfaction matters deeply to us. If something goes wrong, we'll make it right."
When We'll Issue Store Credit
Order arrived damaged
If your package arrives with crushed, torn, or compromised packaging that affects the coffee, contact us within 7 days of delivery with a photo and we'll issue store credit for the affected items.
Wrong item received
Received a different roast or product than what you ordered? Let us know within 7 days and we'll send store credit so you can get what you actually wanted.
Package lost in transit
If your order is confirmed lost by the carrier, we'll issue store credit for the full order value. Please allow the carrier's standard investigation window before reaching out.
Quality concern
Coffee should taste exceptional. If you believe there's a quality issue with your order, contact us within 7 days of delivery and we'll review your concern. We want every cup to be worth it.
How store credit works
Store credit is issued to your account and can be used on any future order. It does not expire. We do not issue cash refunds except in cases of billing errors.
Get in touch
To report an issue, please contact us within 7 days of your delivery date. Include your order number and a photo if applicable.
— Get in Touch
To report an issue, contact us within 7 days of your delivery date. Include your order number and a photo if applicable.
customer.success@516coffee.com · We respond within 1–2 business days.